Shipping & Delivery Policy
At Layla Flowers, we are committed to delivering fresh flowers and gifts with care and on time. Please read our Shipping & Delivery Policy before placing your order.
Delivery Areas
We currently deliver across the United Arab Emirates (UAE). Delivery availability may vary depending on your location.
If your delivery address falls within a remote area, additional delivery charges may apply. If applicable, our team will contact you before processing your order.
Delivery Hours
Our standard delivery hours are:
- Monday – Sunday
- 9:00 AM – 10:00 PM
Deliveries are available seven days a week, including most public holidays.
Same-Day Delivery
We offer same-day delivery for orders placed before our daily cut-off time.
- Orders placed before 5:00 PM (UAE Time) are eligible for same-day delivery, subject to product availability and delivery location.
- Orders placed after the cut-off time will be delivered on the next available delivery slot.
During peak occasions such as Valentine's Day, Mother's Day, Eid, and other major holidays, delivery times may be extended due to high order volumes.
Scheduled Deliveries
Customers may select a preferred delivery date during checkout.
While we make every effort to deliver within the requested timeframe, exact delivery times cannot be guaranteed due to traffic conditions, weather, security procedures, or unforeseen circumstances.
Delivery Charges
Delivery charges are calculated during checkout based on the delivery location.
Any promotional free delivery offers will be clearly displayed on our website when applicable.
Recipient Availability
Please ensure that the recipient's name, contact number, and delivery address are accurate.
If the recipient is unavailable:
- Our driver will attempt to contact the recipient.
- If delivery cannot be completed, we may leave the order with a receptionist, neighbour, security desk, or another authorised person where appropriate.
- If re-delivery is required due to incorrect information or recipient unavailability, additional delivery charges may apply.
Product Availability
All products are subject to availability.
If certain flowers, packaging, or gift items become unavailable, we reserve the right to substitute them with similar items of equal or greater value while maintaining the overall design and quality of the arrangement.
Order Changes & Cancellations
Order amendments or cancellations must be requested at least 24 hours before the scheduled delivery date.
Once an order has been prepared or dispatched, cancellations or modifications may not be possible due to the perishable nature of flowers.
Delays
Although we strive to deliver every order on time, delays may occasionally occur due to:
- Heavy traffic
- Adverse weather conditions
- Public holidays
- Government restrictions
- High seasonal demand
- Events beyond our reasonable control
We appreciate your understanding should such situations arise.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, kindly provide:
- Your order number
- Photos of the product received
- A brief description of the issue
Where appropriate, we may offer a replacement, store credit, or refund.
Contact Us
If you have any questions regarding your delivery, please contact us:
